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IBM And Unipol Strengthen AI And Cloud Partnership To Drive Digital Transformation
Photo credit: IBM
IBM and Unipol Assicurazioni are deepening their collaboration to accelerate digital transformation and boost innovation in the insurance sector. The renewed partnership focuses on expanding Unipol’s use of artificial intelligence (AI), hybrid cloud, and advanced mainframe technology to create a more agile and efficient IT infrastructure.
Unipol, one of Europe’s largest insurance groups and Italy’s leader in the non-life insurance market, is enhancing its operations using IBM’s latest z17 mainframe technology and hybrid multi-cloud solutions powered by Red Hat OpenShift. This modernization effort allows Unipol to deliver faster and more reliable services to customers while streamlining its internal processes.
A major milestone in this collaboration is NAMI, a new AI-driven platform developed by Unipol’s IT division. Designed to modernize how the company manages IT operations, NAMI combines the security and control of on-premises systems with the flexibility and scalability of cloud computing. The platform uses IBM watsonx, an open AI framework that integrates seamlessly with Red Hat OpenShift and supports a broad range of AI models tailored for specific use cases.
NAMI was initially trained on IBM Cloud and later migrated to Unipol’s internal infrastructure to strengthen data protection and governance. This hybrid approach allows the company to balance performance and flexibility while maintaining full control over sensitive data.
Since implementing these technologies, Unipol has significantly improved operational efficiency, cutting incident handling time by up to 90%. The platform enables faster data analysis, reduces downtime, and optimizes resource use—translating into better customer experiences and lower operational costs.
The renewed collaboration marks a key step in Unipol’s ongoing modernization journey, showcasing how the integration of AI and hybrid cloud technologies can redefine traditional insurance operations. For IBM, it also reinforces the company’s role as a leading global partner in digital transformation, helping enterprises combine innovation, security, and scalability in their IT ecosystems.
Together, IBM and Unipol are setting a new benchmark for how technology can empower the insurance industry—transforming legacy systems into smart, AI-enabled environments ready to meet the demands of the future.
Unipol, one of Europe’s largest insurance groups and Italy’s leader in the non-life insurance market, is enhancing its operations using IBM’s latest z17 mainframe technology and hybrid multi-cloud solutions powered by Red Hat OpenShift. This modernization effort allows Unipol to deliver faster and more reliable services to customers while streamlining its internal processes.
A major milestone in this collaboration is NAMI, a new AI-driven platform developed by Unipol’s IT division. Designed to modernize how the company manages IT operations, NAMI combines the security and control of on-premises systems with the flexibility and scalability of cloud computing. The platform uses IBM watsonx, an open AI framework that integrates seamlessly with Red Hat OpenShift and supports a broad range of AI models tailored for specific use cases.
NAMI was initially trained on IBM Cloud and later migrated to Unipol’s internal infrastructure to strengthen data protection and governance. This hybrid approach allows the company to balance performance and flexibility while maintaining full control over sensitive data.
Since implementing these technologies, Unipol has significantly improved operational efficiency, cutting incident handling time by up to 90%. The platform enables faster data analysis, reduces downtime, and optimizes resource use—translating into better customer experiences and lower operational costs.
The renewed collaboration marks a key step in Unipol’s ongoing modernization journey, showcasing how the integration of AI and hybrid cloud technologies can redefine traditional insurance operations. For IBM, it also reinforces the company’s role as a leading global partner in digital transformation, helping enterprises combine innovation, security, and scalability in their IT ecosystems.
Together, IBM and Unipol are setting a new benchmark for how technology can empower the insurance industry—transforming legacy systems into smart, AI-enabled environments ready to meet the demands of the future.
Nov 12, 2025
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