NATIONAL
Advocates Philippines
Nationwide 911 Hotline To Go Live On September 11
Photo credit: PIA
Starting September 11, Filipinos will only need to remember one number in times of crisis: 911.
The Department of the Interior and Local Government (DILG) announced the launch of Unified 911, a single emergency hotline that replaces more than 30 local numbers previously used across the country. The initiative is part of President Ferdinand R. Marcos Jr.’s push to strengthen family and community safety under the Bagong Pilipinas vision.
For years, multiple hotlines created confusion and uneven response times. Unified 911 aims to end that fragmentation by connecting every emergency call—whether for police, fire, medical, or disaster response—to one integrated network. The system links the Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology, and local governments.
“Unified 911 should not just be a hotline. It is a lifeline,” said DILG Secretary Jonvic Remulla. “Every second matters, every call matters, every life matters. This is government fulfilling its promise that help will always be within reach.”
The service will be free, available 24/7, and capable of handling calls in major Philippine languages including Tagalog, Cebuano, Ilocano, Waray, and Tausug. Trained operators are expected to calm callers in distress and provide a clear assurance: “Help is on the way.” The government has set a target response time of five minutes.
Officials stressed that the move is more than a technical fix. It reflects the administration’s belief that public safety is the cornerstone of stronger, more resilient communities. By uniting first responders under a single hotline, the government hopes to cut delays and give families greater confidence that help will come when needed most.
With Unified 911, the Philippines now has a single number—and a single promise—that in moments of danger, assistance will always be just one call away.
The Department of the Interior and Local Government (DILG) announced the launch of Unified 911, a single emergency hotline that replaces more than 30 local numbers previously used across the country. The initiative is part of President Ferdinand R. Marcos Jr.’s push to strengthen family and community safety under the Bagong Pilipinas vision.
For years, multiple hotlines created confusion and uneven response times. Unified 911 aims to end that fragmentation by connecting every emergency call—whether for police, fire, medical, or disaster response—to one integrated network. The system links the Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology, and local governments.
“Unified 911 should not just be a hotline. It is a lifeline,” said DILG Secretary Jonvic Remulla. “Every second matters, every call matters, every life matters. This is government fulfilling its promise that help will always be within reach.”
The service will be free, available 24/7, and capable of handling calls in major Philippine languages including Tagalog, Cebuano, Ilocano, Waray, and Tausug. Trained operators are expected to calm callers in distress and provide a clear assurance: “Help is on the way.” The government has set a target response time of five minutes.
Officials stressed that the move is more than a technical fix. It reflects the administration’s belief that public safety is the cornerstone of stronger, more resilient communities. By uniting first responders under a single hotline, the government hopes to cut delays and give families greater confidence that help will come when needed most.
With Unified 911, the Philippines now has a single number—and a single promise—that in moments of danger, assistance will always be just one call away.
Sep 5, 2025
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